I'll never forget sitting at an event last year called Contractor University, put together by a group named EGIA when a man, let's call him Brett, approached me to ask about our company, Pointman. He was looking for software to help run his service company better, but he said something that rocked me. He said "I came here to find software, but I'm going to head home even more confused than when I started." Ouch! The lot of us hadn't helped. In fact, we'd made it worse! Thank goodness we happened to be hosting an open happy hour, which was a fine backdrop to provide what he really needed, a good listener.
Tags: Customer Delight
The Top 3 Takeaways
- Document - How many emergency calls you get per week? Keep track of the opportunity cost of having vs. not having people on call for emergencies.
- Plan & Schedule - Figure out how much time you should set aside so techs can go to the emergency calls.
- Re-Examine - After a few months, you’ll know if you want to set more or less time aside for emergency services. You might even notice times of the week/month that tend to be busier (perhaps weekends have more clogged drains) and you can schedule accordingly.
Tags: Scheduling & Dispatch
Considering Field Nimble?
Hover over this invoice to look around and learn a bit more about our app, Field Nimble!
Tags: Product - Field Nimble
Do you already stay organized with SWRemote? Then this vlog will show you how to make more money with better proposals...
Tags: Product - SWRemote
SWRemote, the mobile application for SuccessWare21® just got a new feature! As many of you may have noticed, there are now buttons labeled “Responses” and “Proposals” - These buttons let you link directly to Pointman’s apps, Scout and Acquire.
Here at Pointman, we strive to make your experience as easy as possible. When you watch this quick one minute video, you’ll have the knowledge you need to integrate your SWRemote apps to Scout and Acquire.