Pointman Blog

The Pointman Passion and Purpose Program

Posted by Steve Kiernan II on 2/15/18 5:30 PM

Every once in a while, I like to share a bit of the Pointman culture, and give a glimpse of what goes on at 403 Main Street. Just 3 months ago, Deb Spearing joined the Pointman family as our Vice President of Human Resources. She’s been researching creative new ways to invest in our team. I want to share one of our newest initiatives, the Passion and Purpose Program. If you like the concept, I encourage you to implement a similar program with your team.

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What Should The Company Provide for Technicians? 

Posted by Deb Spearing on 2/8/18 4:01 PM

One decision every business owner makes is what materials and supplies to provide for employees and technicians, and what the employee must produce or buy themselves.

In this three part series, we are going to dig in and explore the different ways to make sure your techs have access to everything needed to do their job safely and effectively, from tools, to training, to device management. Sneak preview for these blogs: #1 on my list of things an employer should provide for employees is forever and always going to be a safe working environment.

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Tags: Staffing & Employee Management

4 Tips To Get More Reviews

Posted by Luke Collard on 2/1/18 6:22 PM


They’re elusive, and oh, so hard to get.

It’s not shocking that people don’t go out of their way to write reviews, because after all, you are asking your cutomers to take an additional step. And keep in mind, this is after they have spent money with you.

But positve reviews are one important way to gain online credibility for your home services business.

So how do you get more reviews?

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Tags: Yelp and Reviews

[Product Announcement] SWRemote now Integrated to Scout and Acquire and has New Packaged Pricing

Posted by Steve Kiernan II on 1/30/18 10:39 AM

Hey, SWRemote customers, we have some really big news!  

We’ve added a widget to SWRemote that integrates directly into the Pointman apps of Scout and Acquire. Why is this a big news? Because Acquire let’s you grow your business through custom proposals and presentations. Scout streamlines your business with custom forms and checklists.

As a 10+ year partner of Successware®21, we talk to thousands of SWRemote customers each year. The integration of Scout and Acquire with SWRemote is customer driven, it’s simple and it’s affordable

Oddly enough, when you make something simple, there’s not a lot to say. So read on, look at the screen shots and check out our new pricing and then give us a call to get you started on custom proposals, presentations, forms and checklists.

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Tags: Scout, Product - Acquire, Product - SWRemote

Benefits of Offering Club Memberships

Posted by Greg Dooley on 1/24/18 11:30 AM

How do you increase annual revenue, while building customer loyalty?

How do you keep your techs on the payroll during the slow season?

How do you promote new or emerging services your business is offering?

Club Memberships are an upcoming strategy I’m seeing many many home service businesses implementing.

If Club Memberships intrigue you, or it’s on your “let’s look into this’ list, then read on.

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