A service dispatcher is one that comes with a variety of responsibilities and requires a distinct skill set. Essentially, a dispatcher acts as the middleman between customers and the service technicians. Communicating with customers, setting up services, relaying information to workers, and keeping careful records of services and transactions. Below is a comparison how the daily routine of a dispatcher is different when service technicians are using mobile technology.
For a home services company, a contract is one of the most important tools they can have to help them have a successful home services business. In California, a written contract is required for all home improvement projects over $500. A home improvement contract and any changes made to that contract must be in easy to understand, legible formatting, and inform the customer of his or her rights to cancel or rescind the contract. Scout, powered by Pointman can help home services companies digitalize their contracts, which helps open the lines of communication between them and their customers, as well as help them follow California Law. Below is a quick look how Scout can make your management of contracts better.
As a HVAC service technician on Long Island, I always dreaded the awkward moment with the customer when I was trying to figure out if the labor rate, dispatch fee, or parts were covered by the service contract. Without readily available contract information, I was stuck, leadin to unnecessary customer frustration. Time and time again, our service department was leaking revenue, and before our service department could drive new service revenues, it needed to stop the bleeding. There are a variety of causes and effects of service contract revenue leakage, which generally reside in operational processes and technology issues. The first step in fixing the revenue leakage is understanding how and why it happens.
With football season around the corner, no football player wants to get out on the field without a solid plan and neither should your service technicians. Bolstering service technicians' productivity is a goal every service manager and owner tries to achieve, but if you don't yet have a plan, then your plan should be to make a plan. Mobile technology can make this plan easier. Here are three ways how mobile technology can give your service technicians a daily gameplan and streamline operations.
Tags: Product - SWRemote
posting a collection of 10 things that require zero talent. You may have seen these listx before; the message behind these lists is that anyone can make a tremendous difference in the success of their life and their profession. This has led me to reflect back to when I was a HVAC service technician. I believe for a service techician to be superior in thier career they must follow four things from this list: