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Andy Bagner

Andy Bagner
Andy was promoted onto our sales team as an account executive in 2015. Andy was our first dedicated full-time sales support specialist. Andy spent over 10 years in the field as a service technician, and he probably would have retired by now if he had been using SWRemote! He brings an unmatched level of knowledge and familiarity about the day-in-the-life of contractors in the field and how they are managed in the office.

Recent Posts

4 Things that can make your Service Team Superior

Posted by Andy Bagner on 5/12/16 2:24 PM
Over the past couple of weeks many people across different social media channels have been
posting a collection of 10 things that require zero talent.  You may have seen these listx before; the message behind these lists is that anyone can make a tremendous difference in the success of their life and their profession. This has led me to reflect back to when I was a HVAC service technician. I believe for a service techician to be superior in thier career they must follow four things from this list:
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Tags: Staffing & Employee Management, Customer Delight

Create Lifelong Customers with Field Service Software

Posted by Andy Bagner on 3/21/16 3:51 PM


As a business owner you know how important first impressions are.  In the residential home services industry, first impressions are crucial.  Research states a field technician only has seven seconds to make a good impression.  Field Service Software can provide information on the customer's history at the worksite allowing the field technicians to make a great first impression.  Check out the video below to see how your service technicians can make a meaningful first impression.

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Tags: Product - SWRemote

Increase Customer Satisfaction with HVAC Service Software

Posted by Andy Bagner on 3/4/16 3:51 PM


These days, with online business review tools like Yelp, ReviewBuzz, Facebook, and Angie's List, customers are more empowered, so it is imperative for HVAC companies to raise customer satisfaction levels.  The most successful HVAC companies regard customer satisfaction as their leading measurement for success.  The best-in-class HVAC service companies employ HVAC service software to help raise customer satisfaction levels by making the service technicans a trusted advisor.

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Tags: Ditch the Clipboard, Go Digital, Customer Delight, HVAC Contractors

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