Get to the Point | Top 3 Takeaways
- Scheduling - Gather information including available and unavailable hours, technician efficiency, and on-call techs scheduled as early as possible.
- Pricing strategy - Know how much any after hour call will be. Have your dispatch fee, after hour premium rate, and discounts defined ahead of time.
- Compensation strategy- Make sure your team knows how much kick-back they will get for each after-hour job booked and completed. Then make sure they get paid ASAP!