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Greg Dooley

Greg Dooley
Greg is Vice President at SWRemote. He has worked with over 400 different business owners and home-service professionals across the country to show them how to gain success using SWRemote. Greg’s experience is unique because he routinely spends time in the field at contractor’s locations, both in a classroom setting and on ride alongs with the technicians, where he works side-by-side the technicians to remain conscious of their routines. Greg understands modern contractor sales expertise as well as industry trends and can tailor implementation of the SWRemote software so that field technicians can continue to use previously learned effective sales processes while using SWRemote.
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Recent Posts

How to Schedule More Jobs When You’re Already at Capacity

Posted by Greg Dooley on 6/26/18 10:43 AM

Get to the Point | Top 3 Takeaways

  1. Scheduling - Gather information including available and unavailable hours, technician efficiency, and on-call techs scheduled as early as possible.
  2. Pricing strategy - Know how much any after hour call will be. Have your dispatch fee, after hour premium rate, and discounts defined ahead of time.
  3. Compensation strategy- Make sure your team knows how much kick-back they will get for each after-hour job booked and completed. Then make sure they get paid ASAP!
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Tags: Customer Delight

Field Nimble Ranks in Capterra's Top 20!

Posted by Greg Dooley on 2/28/18 11:23 AM

We’ve got big news... Field Nimble was ranked in Capterra’s list of the Top 20 User-Friendly Field Service Management Software! We got a perfect 30/30 for customer service, which is one of the areas we strive for perfection in.

Our customer success team is a dedicated, professional group of Buffalonians they are an example of why Buffalo, New York was just ranked one of friendliest cities in America.

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Tags: Product - Field Nimble, We Are Pointman

Benefits of Offering Club Memberships

Posted by Greg Dooley on 1/24/18 11:30 AM

How do you increase annual revenue, while building customer loyalty?

How do you keep your techs on the payroll during the slow season?

How do you promote new or emerging services your business is offering?

Club Memberships are an upcoming strategy I’m seeing many many home service businesses implementing.

If Club Memberships intrigue you, or it’s on your “let’s look into this’ list, then read on.

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The Importance of Updating Your Pricebook

Posted by Greg Dooley on 1/18/18 7:10 AM

Before we get started, I want you to a ask yourself a question, and it’s just you listening, so give an honest answer,  “When is the last time you wholesale adjusted your prices?”

Last year?

A couple of years?


If the answer to any of those questions is ‘Yes,” then let’s take a look at your pricing structure.

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Tags: Pricing and Margins

Product Highlight: Acquire

Posted by Greg Dooley on 1/9/18 1:45 PM

How much more business would you gain if you could present proposals in a Good, Better, Best format?

Well, Pointman’s proposal and presentation mobile app, Acquire lets you easily design and build custom proposals using pre-made templates or from scratch. When you give customers a choice, such as: "Good, Better, Best" they have more control of their decisions. 

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Tags: Product - Acquire

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