Pointman Blog

Lauren Pszonak

Recent Posts

Helping Houston - What Can We Do Now??

Posted by Lauren Pszonak on Aug 30, 2017 3:51:04 PM

In this tragic time in Texas, it is our natural inclination to go to help those in need. Seeing footage from the disaster zone, hearing stories of survivors, and learning of those lost to the flooding can leave us feeling helpless. Fortunately, there are things we can do before the rains subside that can mean the world to those in need.

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Topics: Announcement

[Infographic] What is Good, Better, Best Marketing And How Will It Help Your Business?

Posted by Lauren Pszonak on Aug 11, 2017 3:51:45 PM

Good, Better, Best marketing is a common technique where you present multiple comparable products with a low price, medium price, and high price option.

The goal is to give the customer the chance to choose what product, service, or package best fit their needs. As a marketer, you highlight additional benefits of each more expensive tier or option.

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Topics: Sales, Marketing

[Infographic] When Recycling Falls Short

Posted by Lauren Pszonak on Jul 17, 2017 1:15:00 PM

We often hear “I don’t need to go paperless because I recycle!” Recycling is a great start, and it is better for the environment than just throwing the paper forms away; however, there are many negative side effects that come even when paper is recycled

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Topics: Mobile Forms

How to Protect Your Company Tablets in the Field

Posted by Lauren Pszonak on Jun 22, 2017 1:34:36 PM

Providing tablets or smart devices for an entire field team is a sizable investment! Like every aspect of life, it’s important to protect your valuable items.

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Topics: Mobile Technology

How the Roofing Industry Benefits from the Form Building App, Scout

Posted by Lauren Pszonak on Jun 19, 2017 10:44:31 AM

Hello, Roofers!

We would like to give you a personalized tour of our forms building app, Scout! Scout allows you to easily build every custom form you need to help your business grow. It also works as a dispatch app giving your roofers all the information they need for their next job.

Let’s walk through a typical day in the life of a roofer using Scout.

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Topics: Business Owners, Scout, Spotlight Forms, Roofing

What is the Cloud? And Can It Change My Service Business?

Posted by Lauren Pszonak on Jun 9, 2017 10:48:06 AM

“Going Paperless”
“Moving to the cloud”
“Backing Up Your Data Online”
“Uploading Your Data”

These catch phrases permeate our digital world, but what do they really mean?

We want to talk about how online software can help your company.

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Topics: Mobile Technology, Dropbox

FAQ Before Getting a Field Service App

Posted by Lauren Pszonak on Jun 5, 2017 11:16:08 AM

Is switching to field service software for you?? We think it is.

Deciding to use a field service app can be overwhelming for anybody. Not only do you have to make the choice to change your processes, you have to train all your techs. We want to address a few of the worries that have been shared with us, and explain how field service apps can actually be even better than you realized!

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Topics: Field Service Software, HVAC Service Software, Mobile Technology, ROI

Getting Ready for the Summer (or any Busy Season)

Posted by Lauren Pszonak on May 24, 2017 3:29:44 PM

Summer is Coming…

Summertime the “busy season” for many field service companies. Landscapers take care of lawns, roofers capitalize on nice weather, HVAC techs install new air conditioners, and more!

Preparing for the extra business is difficult. Any inefficiencies in your off-season will be accentuated and can cost a company potential business and revenue!

Here are some ways you can make sure your company is ready for the extra hours.
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Topics: Business Owners, Office Productivity

How Going Green Can Save You Money!

Posted by Lauren Pszonak on May 18, 2017 2:48:16 PM

"Going Green” is a trend these days. Organizations make eco-friendly decisions for good publicity/public relations. However, there are monetary reasons to make these choices too!

We want to share several ways you can go green, then show how these moves will help save your company money.

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Topics: Business Owners

SWRemote Improves Customer Service & Satisfaction

Posted by Lauren Pszonak on May 10, 2017 1:09:00 PM

In the field service industry, technicians are the primary face of a company for many customers. This puts a lot of pressure on techs to have outstanding customer service so customers are satisfied and will contact you for future jobs. 

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Topics: Cutomer Satisfaction, Customer Service