We’ve got big news... Field Nimble was ranked in Capterra’s list of the Top 20 User-Friendly Field Service Management Software! We got a perfect 30/30 for customer service, which is one of the areas we strive for perfection in.
Our customer success team is a dedicated, professional group of Buffalonians they are an example of why Buffalo, New York was just ranked one of friendliest cities in America.Mark Conschafter, a product specialist on our customer success team said, “We care about our customers, to the point to where if there is an issue, it keeps me up at night.”
There are over 400 products in the Field Service Management Software category on Capterra; a Top 20 ranking places Field Nimble in the top 5% of Field Service Management Software. Capterra has independent researchers work with the different software on the website to evaluate several different aspects.
The researchers complete these 8 most common tasks:
Add a technician,
Create a customer,
Create and send estimate/quote,
Create a work order,
Schedule and assign technician to job,
Add item to inventory,
Record time worked,
Invoice the customer.
Upon completion of these tasks, the field service management software was evaluated based on the amount of time it took to complete each task, the number of clicks used to complete each task, and a questionnaire sharing the perceived ease of each task. The researchers were given their own “demo account” of Field Nimble to use, and they interacted with our training and support team to find how user-friendly our services are.
Steve Kiernan II, our CEO/Co-Founder was encouraged by the achievement, he said
“I’m extremely proud of the Pointman team for this accomplishment. From the developers who work on Field Nimble every day, to the customer success team who go above and beyond to make the customer experience as easy as possible, everyone here has contributed to this achievement.” He continued, “We were excited and honored to be ranked so highly against our peers, and we will strive to keep our software user-friendly and excellent all around!”
We are honored with this milestone achievement of our Field Nimble.If you’d like to learn more about Field Nimble, please, request a demo, or find a time to talk to someone on our team!
*Capterra is used by millions of people each month looking for the perfect business software. The content for the Top 20 report is derived from independent research and user testing; end-user reviews and ratings; and vendor-supplied and publicly available product and company information that is applied against a documented methodology. The results do not constitute an endorsement by Gartner or any of its affiliates.