Pointman Blog

3 Benefits of Customers Declining Work

Posted by Greg Dooley on Sep 19, 2017 2:08:12 PM


Nobody likes to hear "No" from a customer.

When you've made a significant investment of time and effort to explain and present great options only to have the customer tell you that they just want the quick and inexpensive fix, it can be easy to take the work you've done, crumple it up and "circular file" it.

A better option is to get your customers and prospects to actively decline work you've suggested. Here are three reasons why.

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Topics: Sales

Helping Houston - What Can We Do Now??

Posted by Lauren Pszonak on Aug 30, 2017 3:51:04 PM

In this tragic time in Texas, it is our natural inclination to go to help those in need. Seeing footage from the disaster zone, hearing stories of survivors, and learning of those lost to the flooding can leave us feeling helpless. Fortunately, there are things we can do before the rains subside that can mean the world to those in need.

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Topics: Announcement

A Brief Introduction of Google Adwords for Service Businesses

Posted by Keelin Burke on Aug 23, 2017 11:38:26 AM

If you run your own business, you have likely heard of something called Google Adwords, or have at least gotten some sort of promotional email or otherwise trying to convince you to use their services. If you don’t know what Adwords is, you’ve probably seen it in action before. 

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Topics: Marketing

[Infographic] What is Good, Better, Best Marketing And How Will It Help Your Business?

Posted by Lauren Pszonak on Aug 11, 2017 3:51:45 PM

Good, Better, Best marketing is a common technique where you present multiple comparable products with a low price, medium price, and high price option.

The goal is to give the customer the chance to choose what product, service, or package best fit their needs. As a marketer, you highlight additional benefits of each more expensive tier or option.

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Topics: Sales, Marketing

Preparing Your Business for "Smart" Homes and Systems

Posted by Keelin Burke on Aug 9, 2017 2:27:00 PM

If you have a smartphone, you likely set reminders for a variety of things like picking up the kids, doctor’s appointments, dinner reservations, upcoming meetings, and more. Technology has been fast and furious working its way into our personal and professional lives, and the field service industry is no exception.

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Topics: Customer Service

[Infographic] When Recycling Falls Short

Posted by Lauren Pszonak on Jul 17, 2017 1:15:00 PM

We often hear “I don’t need to go paperless because I recycle!” Recycling is a great start, and it is better for the environment than just throwing the paper forms away; however, there are many negative side effects that come even when paper is recycled

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Topics: Mobile Forms

Amazon Services: What It Is, and What it Means to Your Field Service Business

Posted by Keelin Burke on Jul 13, 2017 2:57:49 PM

Over the past 15 years, we’ve steadily been transitioning into the “digital age.” Technology is everywhere around us; in our pockets, our cars, our appliances, and of course, on the job. In the field service industry specifically, we’ve seen a massive shift in the way most companies run their businesses. There is a massive emphasis on streamlining workflows, organizing data, and overall, turing the entire industry into a shining example of one steeped in technology and increasing productivity because of it.

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Topics: Field Service Software, HVAC Service Software

How to Protect Your Company Tablets in the Field

Posted by Lauren Pszonak on Jun 22, 2017 1:34:36 PM

Providing tablets or smart devices for an entire field team is a sizable investment! Like every aspect of life, it’s important to protect your valuable items.

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Topics: Mobile Technology

How the Roofing Industry Benefits from the Form Building App, Scout

Posted by Lauren Pszonak on Jun 19, 2017 10:44:31 AM

Hello, Roofers!

We would like to give you a personalized tour of our forms building app, Scout! Scout allows you to easily build every custom form you need to help your business grow. It also works as a dispatch app giving your roofers all the information they need for their next job.

Let’s walk through a typical day in the life of a roofer using Scout.

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Topics: Business Owners, Scout, Spotlight Forms, Roofing

What is the Cloud? And Can It Change My Service Business?

Posted by Lauren Pszonak on Jun 9, 2017 10:48:06 AM

“Going Paperless”
“Moving to the cloud”
“Backing Up Your Data Online”
“Uploading Your Data”

These catch phrases permeate our digital world, but what do they really mean?

We want to talk about how online software can help your company.

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Topics: Mobile Technology, Dropbox