Pointman Blog

FAQ Before Getting a Field Service App

Posted by Lauren Pszonak on Jun 5, 2017 11:16:08 AM

Is switching to field service software for you?? We think it is.

Deciding to use a field service app can be overwhelming for anybody. Not only do you have to make the choice to change your processes, you have to train all your techs. We want to address a few of the worries that have been shared with us, and explain how field service apps can actually be even better than you realized!

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Topics: Field Service Software, HVAC Service Software, Mobile Technology, ROI

Meet the Newest Member of Pointman's Product Family: Acquire

Posted by Keelin Burke on May 30, 2017 2:31:49 PM

At Pointman, we spend a lot of time thinking about how to streamline the daily tasks of your job. One of the biggest requests we receive is for proposal and quote building software that provides flexibility while in the field. People want an easy-to-use app to simplify the proposal building process. You want good/better/best quote comparisons, and simple product integration with other Pointman products and beyond.

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The Dos & Don'ts of Avoiding a Technology Burnout

Posted by Keelin Burke on May 25, 2017 11:25:54 AM

“There’s an app for that.”

Remember that slogan? In 2009, Apple used the allure of an “app for everything” as a way to promote the iPhone 3G. Now, with the iPhone 8 to hit stores later this year, it’s hard to believe that having an “app for everything” was ever a key selling point as it seems so normal to us now.

We know all too well that there are apps for everything, almost too many things. There are apps for dating, ordering food, getting a taxi, saving money, making art, buying groceries, staying in shape...the list goes on and on. Our new hyper-connected world comes at a time in the home service industry when software is encouraged to help manage day-to-day calls, customer interactions, dispatching, past job data, even down digital signatures, and proposal writing. At any given point during the day, we’re connected to some sort of device. This can become extremely overwhelming for some employees and eventually affect the work they do. So how do you avoid the burnout?

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Getting Ready for the Summer (or any Busy Season)

Posted by Lauren Pszonak on May 24, 2017 3:29:44 PM

Summer is Coming…

Summertime the “busy season” for many field service companies. Landscapers take care of lawns, roofers capitalize on nice weather, HVAC techs install new air conditioners, and more!

Preparing for the extra business is difficult. Any inefficiencies in your off-season will be accentuated and can cost a company potential business and revenue!

Here are some ways you can make sure your company is ready for the extra hours.
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Topics: Business Owners, Office Productivity

How Going Green Can Save You Money!

Posted by Lauren Pszonak on May 18, 2017 2:48:16 PM

"Going Green” is a trend these days. Organizations make eco-friendly decisions for good publicity/public relations. However, there are monetary reasons to make these choices too!

We want to share several ways you can go green, then show how these moves will help save your company money.

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Topics: Business Owners

The Complete Guide Turning Your Office into a Paperless One

Posted by Keelin Burke on May 16, 2017 2:34:12 PM

How many pieces of paper do you think you sort through on a daily basis? One? Ten? Twenty, even? There is nothing more overwhelming than a desk cluttered with stacks on stacks of seemingly “important” documents. We know transitioning to digital documents would be a solution, but that's a complete 180° from what we are accustomed to. Plus, sometimes going paperless can come with the same headaches faced in a paper-filled office. Okay...which folder did I save that file in?

How do you go about transitioning from paper to paperless without facing organizational pitfalls and missing information, especially on a company-wide scale?

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Topics: Mobile Forms

SWRemote Improves Customer Service & Satisfaction

Posted by Lauren Pszonak on May 10, 2017 1:09:00 PM

In the field service industry, technicians are the primary face of a company for many customers. This puts a lot of pressure on techs to have outstanding customer service so customers are satisfied and will contact you for future jobs. 

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Topics: Cutomer Satisfaction, Customer Service

3 Quick Tips to Improved Inter-Office Communication

Posted by Lauren Pszonak on May 3, 2017 1:31:32 PM

Communicating is a part of everyday life that can easily go unnoticed. Both in and out of the office, we are constantly sending messages to the people closest to us, but are those messages the best representation of what we mean? 

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Topics: Business Owners, Office Productivity

The "Uber" of Field Service? How the Internet of Things May Change the Future of Field Service

Posted by Keelin Burke on Apr 27, 2017 4:22:47 PM

Have you ever traveled to a different city and have some last minute transportation changes? For most of us, nowadays. We know that if rental car trouble or lack of parking is an issue, we can turn to handy services like Lyft and Uber to pick us up. The wait time is minimal, the service is (typically) impressive, affordable, and gets you from point A to point B with ease.

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Topics: Cutomer Satisfaction, Customer Service, Business Owners

How to Get the Most Out of Your Field Service Software

Posted by Keelin Burke on Apr 26, 2017 3:04:00 PM

Field service software is a great way to improve the way your business operates, streamline day-to-day operations, and improve communication company wide. But how do you know if you’re getting the most out of your chosen software? Are you using it to its fullest potential?

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Topics: Field Service Software, HVAC Service Software