There’s been a lot of talk in the industry lately about how artificial intelligence is revolutionizing the field. Specifically, field service software providers are in a unique position because of how they can manipulate certain components of artificial intelligence to benefit those who are in the field service industry.
Topics: Business Owners
Picture this: A tech returns to the office after completing a complicated, lengthy job at a customer’s home. The job was completed without any apparent kinks, however about an hour later you receive a notification for a negative Yelp review regarding that same job! Shocked, you ask the tech why they didn’t let you know that the job had gone awry and customer was unsatisfied. The tech is confused and reports that the job went well, and that they were unaware that the customer had a bad experience.
Time and efficiency are two things that are constantly on the minds of most contractors and home service professionals. One of the most difficult components of running a business involving employees out on the field is communication. Sometimes jobs can be canceled minutes after a tech heads out, other times there is vital information required to perform a job on a returning customer that the necessary personnel may not have access to. Additionally, home service professionals and contractors face the problem of experiencing miscommunication between employees on the field and back office operations, causing unnecessary, repeat paperwork, improper or missing information, and a lot of frustration.
Running your own business, especially one in the competitive world of contracting, has its challenges. Keeping up with numerous competitors, as well as updating to fit in with the digital age can feel next to impossible at times. When looking for digital solutions that coincide with your business, which do you choose? What do you look for, and most importantly, will it even make a difference?
A service dispatcher is one that comes with a variety of responsibilities and requires a distinct skill set. Essentially, a dispatcher acts as the middleman between customers and the service technicians. Communicating with customers, setting up services, relaying information to workers, and keeping careful records of services and transactions. Below is a comparison how the daily routine of a dispatcher is different when service technicians are using mobile technology.
For a home services company, a contract is one of the most important tools they can have to help them have a successful home services business. In California, a written contract is required for all home improvement projects over $500. A home improvement contract and any changes made to that contract must be in easy to understand, legible formatting, and inform the customer of his or her rights to cancel or rescind the contract. Scout, powered by Pointman can help home services companies digitalize their contracts, which helps open the lines of communication between them and their customers, as well as help them follow California Law. Below is a quick look how Scout can make your management of contracts better.
A yearly furnace inspection will prolong the life of a HVAC system and help customers save on their energy bills. It is also a way for contractors to build rapport with their customer base. A Precision Tune-up Form allows HVAC companies to stay top of mind with their customers and to build rapport. Scout powered by Pointman ensures that Precision Tune-up forms are completed thoroughly, with accuracy, and in a timely and efficient manner. The mobile checklist for precision tune-up takes away the need for paperwork records and minimizes clutter, thus simplifying the process both for you as the contractor and for your customers. With Scout, you can easily create and manage your tune-up checklists and benefit from leveraging several key features:
Curbside Feedback Form plays a crucial role for service technicians to rate themselves after every job. Scout powered by Pointman ensures that curbside feeedback evaluation forms are completed thoroughly, with accuracy, and in a timely and efficient manner. Manual paperwork is virtually eliminated and curbside reviews are done electronically.
With Scout, you can easily create and manage your curbside reviews and benefit from leveraging several key features:
Many people ask, “What is workflow?” Workflow is defined as the sequence of industrial, administrative, or other processes through which a piece of work passes from initiation to completion. When you think about how business is changing today, it is impossible to ignore the impact of mobile technologies. Business is going mobile and mobile device can help your workflows go mobile.
In field service, as in every area of life, there is no such thing as "truly" free time, there is only time used wisely and time wasted. Nothing wastes more time for home service companies than poorly filled out paperwork. Successful home service companies do not risk infuriating their customers with costly delays or mistakes by carelessly filling out paperwork. They have moved away from paper-based systems to efficient paperless solutions to boost productivity and to keep up with customer expectations. Less paper means more productivity for dispatchers and service technicians.