We would like to give you a personalized tour of our forms building app, Scout! Scout allows you to easily build every custom form you need to help your business grow. It also works as a dispatch app giving your roofers all the information they need for their next job.
Let’s walk through a typical day in the life of a roofer using Scout.
Summer is Coming…
Summertime the “busy season” for many field service companies. Landscapers take care of lawns, roofers capitalize on nice weather, HVAC techs install new air conditioners, and more!
Preparing for the extra business is difficult. Any inefficiencies in your off-season will be accentuated and can cost a company potential business and revenue!
Here are some ways you can make sure your company is ready for the extra hours.
"Going Green” is a trend these days. Organizations make eco-friendly decisions for good publicity/public relations. However, there are monetary reasons to make these choices too!
We want to share several ways you can go green, then show how these moves will help save your company money.
Topics: Business Owners
Communicating is a part of everyday life that can easily go unnoticed. Both in and out of the office, we are constantly sending messages to the people closest to us, but are those messages the best representation of what we mean?
Have you ever traveled to a different city and have some last minute transportation changes? For most of us, nowadays. We know that if rental car trouble or lack of parking is an issue, we can turn to handy services like Lyft and Uber to pick us up. The wait time is minimal, the service is (typically) impressive, affordable, and gets you from point A to point B with ease.
There’s been a lot of talk in the industry lately about how artificial intelligence is revolutionizing the field. Specifically, field service software providers are in a unique position because of how they can manipulate certain components of artificial intelligence to benefit those who are in the field service industry.
Topics: Business Owners
Picture this: A tech returns to the office after completing a complicated, lengthy job at a customer’s home. The job was completed without any apparent kinks, however about an hour later you receive a notification for a negative Yelp review regarding that same job! Shocked, you ask the tech why they didn’t let you know that the job had gone awry and customer was unsatisfied. The tech is confused and reports that the job went well, and that they were unaware that the customer had a bad experience.
Remember how excited you were the day before you opened your doors for business? The future was uncertain, but full of untapped opportunity. You couldn't wait to get started serving all those new clients. When it comes to business and new clients, you have to take the good with the bad, and the bad means working with difficult customers. Good customers can difficult and demanding, and so remember not all difficult customers are bad; many appear to be difficult because their HVAC systems aren't working, they were unhappy with your service technicians response to their problem, or they are just having a bad day. There are many ways to successfully diffuse a difficult customer, and with that we have the top 3 ways to deal with difficult customers.
It's not always easy to create an efficient workflow for large amounts of documents your business has to deal with. In order to get started with a new workflow for your company especially for your service technicians, you need to check a few things.
The first is which documents you believe are the most important to the success of your company. The second is what technology are you using to create, maintain, and store them. And the third is who are the people that use and care about them. Once you've compiled a list of the most important documents, assessed how they are produced, maintained, stored, and once you understand the needs of the document users you can look at the performance of your current strategy and see how it can be improved. You'll have to ask you and your staff questions like:
According to recent research, it has been illustrated that home service companies that utilize mobile technology vastly outperform competitors in five key areas: effectiveness, service technician utilization, productivity, increased revenue, and increased customer satisfaction.