Pointman Blog

Case Study: Munn’s Sales and Services, Inc. With SW Remote

Posted by Stephanie Magnuszewski on Oct 10, 2017 11:36:57 AM
Charlie Thompson from Munn’s Sales and Services, Inc. out of Central Florida, has been an SWRemote Customer for just over 10 years now. The company has been servicing Florida residents since 1964 and with 3 generations of family working hard to run their business they needed a solution to get away from paper and make things easier for their staff and technicians.
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Topics: HVAC Service Software, Business Owners

Can a Discount Increase Profits?

Posted by David Thiemecke on Oct 6, 2017 1:13:00 PM

If you ask a technician who is just starting out to estimate the cost of a job, they will definitely take into account labor (the work they have to do) and probably materials. The tech might even include a markup for profit. Since you have to cover all the bills, not just the jobs, you know that there’s a lot more to pricing a job. Your everyday prices should reflect the value to a homeowner, but a homeowner isn't much different than that tech and will think about your invoice the same way the tech does.

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Topics: Business Owners, pricing model

Know your Costs. Price on Value.

Posted by Steven Raines on Oct 4, 2017 4:51:40 PM

Every business owner has different goals. Some owners want to grow a huge business with hundreds of employees that dominate a market. Some owners want a self-sustaining “lifestyle” business that lets them spend more time with their families or leave a financial legacy for their children. Some owners want to build something that benefits their employees and their community. No matter what your goals are, sustained profitability is what lets you reach your goals. To achieve this, you need to know your costs and price on value.

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Topics: Sales, Business Owners, pricing model

Case Study: Max Service Air Conditioning “So easy a caveman could do it”

Posted by Stephanie Magnuszewski on Sep 29, 2017 2:11:10 PM

Felix Conde runs an air conditioning business in West Florida, he’s worked on several other software solutions and nothing ever seemed to fit his needs. He wanted something that was simple, intuitive and made sense for his business.

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Topics: Customer Service, Business Owners

How the Roofing Industry Benefits from the Form Building App, Scout

Posted by Lauren Pszonak on Jun 19, 2017 10:44:31 AM

Hello, Roofers!

We would like to give you a personalized tour of our forms building app, Scout! Scout allows you to easily build every custom form you need to help your business grow. It also works as a dispatch app giving your roofers all the information they need for their next job.

Let’s walk through a typical day in the life of a roofer using Scout.

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Topics: Business Owners, Scout, Spotlight Forms, Roofing

Getting Ready for the Summer (or any Busy Season)

Posted by Lauren Pszonak on May 24, 2017 3:29:44 PM

Summer is Coming…

Summertime the “busy season” for many field service companies. Landscapers take care of lawns, roofers capitalize on nice weather, HVAC techs install new air conditioners, and more!

Preparing for the extra business is difficult. Any inefficiencies in your off-season will be accentuated and can cost a company potential business and revenue!


Here are some ways you can make sure your company is ready for the extra hours.
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Topics: Business Owners, Office Productivity

How Going Green Can Save You Money!

Posted by Lauren Pszonak on May 18, 2017 2:48:16 PM

"Going Green” is a trend these days. Organizations make eco-friendly decisions for good publicity/public relations. However, there are monetary reasons to make these choices too!

We want to share several ways you can go green, then show how these moves will help save your company money.

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Topics: Business Owners

3 Quick Tips to Improved Inter-Office Communication

Posted by Lauren Pszonak on May 3, 2017 1:31:32 PM

Communicating is a part of everyday life that can easily go unnoticed. Both in and out of the office, we are constantly sending messages to the people closest to us, but are those messages the best representation of what we mean? 

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Topics: Business Owners, Office Productivity

The "Uber" of Field Service? How the Internet of Things May Change the Future of Field Service

Posted by Keelin Burke on Apr 27, 2017 4:22:47 PM

Have you ever traveled to a different city and have some last minute transportation changes? For most of us, nowadays. We know that if rental car trouble or lack of parking is an issue, we can turn to handy services like Lyft and Uber to pick us up. The wait time is minimal, the service is (typically) impressive, affordable, and gets you from point A to point B with ease.

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Topics: Cutomer Satisfaction, Customer Service, Business Owners

Why You Should Care About AI's Involvment In The Field Service Industry

Posted by Keelin Burke on Apr 19, 2017 3:14:08 PM

There’s been a lot of talk in the industry lately about how artificial intelligence is revolutionizing the field. Specifically, field service software providers are in a unique position because of how they can manipulate certain components of artificial intelligence to benefit those who are in the field service industry.

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Topics: Business Owners