It's not always easy to create an efficient workflow for large amounts of documents your business has to deal with. In order to get started with a new workflow for your company especially for your service technicians, you need to check a few things.
The first is which documents you believe are the most important to the success of your company. The second is what technology are you using to create, maintain, and store them. And the third is who are the people that use and care about them. Once you've compiled a list of the most important documents, assessed how they are produced, maintained, stored, and once you understand the needs of the document users you can look at the performance of your current strategy and see how it can be improved. You'll have to ask you and your staff questions like: