Pointman Blog

Tough Conversations (1/5): Turn Around Problems for Your Customers

Posted by David Thiemecke on Nov 3, 2017 1:09:44 PM

How can I help a disgruntled customer?

When I started running customer service almost ten years ago, upset customers scared me. By the time the customer called me, he or she had already exhausted any patience with my office manager or field service manager and my hands-on team.

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Topics: Cutomer Satisfaction, Customer Service

Case Study: Max Service Air Conditioning “So easy a caveman could do it”

Posted by Stephanie Magnuszewski on Sep 29, 2017 2:11:10 PM

Felix Conde runs Max Service Air Conditioning in West Florida, he’s worked on several other business and field software solutions and nothing ever seemed to fit his needs. He wanted something that was simple, intuitive and made sense for his business.

We had a chance to talk with Felix shortly after his team implented Field Nimble home and field service software for his business. 

Here's what Felix has to say about the increased efficency Max Service Air Conditioning experienced.

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Topics: Customer Service, Business Owners, Case Study

Preparing Your Business for "Smart" Homes and Systems

Posted by Keelin Burke on Aug 9, 2017 2:27:00 PM

If you have a smartphone, you likely set reminders for a variety of things like picking up the kids, doctor’s appointments, dinner reservations, upcoming meetings, and more. Technology has been fast and furious working its way into our personal and professional lives, and the field service industry is no exception.

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Topics: Customer Service

SWRemote Improves Customer Service & Satisfaction

Posted by Lauren Pszonak on May 10, 2017 1:09:00 PM

In the field service industry, technicians are the primary face of a company for many customers. This puts a lot of pressure on techs to have outstanding customer service so customers are satisfied and will contact you for future jobs. 

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Topics: Cutomer Satisfaction, Customer Service

The "Uber" of Field Service? How the Internet of Things May Change the Future of Field Service

Posted by Keelin Burke on Apr 27, 2017 4:22:47 PM

Have you ever traveled to a different city and have some last minute transportation changes? For most of us, nowadays. We know that if rental car trouble or lack of parking is an issue, we can turn to handy services like Lyft and Uber to pick us up. The wait time is minimal, the service is (typically) impressive, affordable, and gets you from point A to point B with ease.

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Topics: Cutomer Satisfaction, Customer Service, Business Owners