Pointman Blog

Dispatching with Mobile Technology

Posted by Andy Bagner on Feb 16, 2017 12:44:23 PM

A service dispatcher is one that comes with a variety of responsibilities and requires a distinct skill set. Essentially, a dispatcher acts as the middleman between customers and the service technicians. Communicating with customers, setting up services, relaying information to workers, and keeping careful records of services and transactions. Below is a comparison how the daily routine of a dispatcher is different when service technicians are using mobile technology.

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Topics: Business Case, Dispatch