Pointman Blog

How to Get the Most Out of Your Field Service Software

Posted by Keelin Burke on Apr 26, 2017 3:04:00 PM

Field service software is a great way to improve the way your business operates, streamline day-to-day operations, and improve communication company wide. But how do you know if you’re getting the most out of your chosen software? Are you using it to its fullest potential?

Read More

Topics: Field Service Software, HVAC Service Software

Avoid These 4 Field Service Software Search Pitfalls

Posted by Keelin Burke on Apr 25, 2017 3:49:36 PM

The market of field service software is certainly a competitive one. At any given time you could see multiple advertisements claiming to be the best value or “the #1 app,” imploring you to either switch or to choose them. How do you avoid the pitfalls of possibly choosing a solution that harms rather than helps your business? Keep reading before deciding to settle with the first Google search result.

Read More

Topics: Field Service Software, HVAC Service Software

How to Deal with Negative Reviews About Your Field Service Business (and What to Do About It)

Posted by Keelin Burke on Apr 18, 2017 10:46:45 AM

Picture this: A tech returns to the office after completing a complicated, lengthy job at a customer’s home. The job was completed without any apparent kinks, however about an hour later you receive a notification for a negative Yelp review regarding that same job! Shocked, you ask the tech why they didn’t let you know that the job had gone awry and customer was unsatisfied. The tech is confused and reports that the job went well, and that they were unaware that the customer had a bad experience.

Read More

Topics: Cutomer Satisfaction, Field Service Software, HVAC Service Software, Business Owners

6 Reasons to Use A Field Service App

Posted by Keelin Burke on Apr 13, 2017 10:56:01 AM

Time and efficiency are two things that are constantly on the minds of most contractors and home service professionals. One of the most difficult components of running a business involving employees out on the field is communication. Sometimes jobs can be canceled minutes after a tech heads out, other times there is vital information required to perform a job on a returning customer that the necessary personnel may not have access to. Additionally, home service professionals and contractors face the problem of experiencing miscommunication between employees on the field and back office operations, causing unnecessary, repeat paperwork, improper or missing information, and a lot of frustration.

Read More

Topics: Field Service Software, HVAC Service Software

Plan Ahead to Get Ahead with Mobile Technology

Posted by Luke Collard on Oct 10, 2016 2:34:57 PM

Fall is an exciting time. The leaves are changing colors, the air is getting crisper, and the fiscal year is inching closer to a close, many home service companies begin to ponder the question, "how can I streamline operations, so my company can become more profitable?"

 

Read More

Topics: Field Service Software, HVAC Service Software, Business Case, Mobile Technology

Streamline Operations with SWRemote & These Time Management Techniques

Posted by Andy Bagner on Aug 8, 2016 2:27:12 PM

With football season around the corner, no football player wants to get out on the field without a solid plan and neither should your service technicians.  Bolstering service technicians' productivity is a goal every service manager and owner tries to achieve, but if you don't yet have a plan, then your plan should be to make a plan.  Mobile technology can make this plan easier.  Here are three ways how mobile technology can give your service technicians a daily gameplan and streamline operations.

Read More

Topics: Field Service Software, Service Technicians, Customer Service, Mobile Technology

Create Lifelong Customers with Field Service Software

Posted by Andy Bagner on Mar 21, 2016 3:51:24 PM

INTRODUCTION:

As a business owner you know how important first impressions are.  In the residential home services industry, first impressions are crucial.  Research states a field technician only has seven seconds to make a good impression.  Field Service Software can provide information on the customer's history at the worksite allowing the field technicians to make a great first impression.  Check out the video below to see how your service technicians can make a meaningful first impression.

Read More

Topics: Cutomer Satisfaction, Field Service Software, Business Owners

Manage Service Technicians with Mobile Time Cards

Posted by Luke Collard on Mar 17, 2016 11:41:00 AM

INTRODUCTION:

As a service manager you know that a key to running efficiently and profitably is to make sure you are fully utilizing your service technicians.  If you are like most service managers, that means
making sure your technicians are spending as much time as possible on billable services.  Getting your service technicians to adopt a field service management system is probably not high on your list, but SWRemote's time card management feature gives you real-time access to critical information, as well as hold your service technicians accountable for their time.  Check out the video below to see how your service technicians can be more efficient. 

 

 

 
 
Read More

Topics: Field Service Software, Service Technicians, Time Card Management, Mobile Technology

3 Ways Field Service Software Will Improve Your Business

Posted by Luke Collard on Mar 16, 2016 10:35:08 AM

INTRODUCTION:

As the boss, you get up early every morning, between 5am and 6am to beat everyone ot the office to tackle the daily stresses of being a business owner. You want to worry less about your business and make you life sane again. Your business is starting to feel too hard to manage and grow, but you are not sure what to do. Stress, looking for ways to grow, and productivity are 3 telltale signs your business is in need of a field service solution. Here are 3 benefits of field service software:

Read More

Topics: Field Service Software, Business Owners

Improve your bottom line with Field Service Software

Posted by Luke Collard on Mar 11, 2016 12:50:03 PM

 

Introduction

Today’s advanced technology offers new ways for service providers to lower expenses and improve their bottom line. Implementing field service software presents several advantages to advance your business processes as well as enhance the customer experience. Take a look at how field service software can improve your company’s bottom line while also keeping your customers pleased.

Read More

Topics: Cutomer Satisfaction, Field Service Software, Mobile Technology