Over the past 15 years, we’ve steadily been transitioning into the “digital age.” Technology is everywhere around us; in our pockets, our cars, our appliances, and of course, on the job. In the field service industry specifically, we’ve seen a massive shift in the way most companies run their businesses. There is a massive emphasis on streamlining workflows, organizing data, and overall, turing the entire industry into a shining example of one steeped in technology and increasing productivity because of it.
Is switching to field service software for you?? We think it is.
Deciding to use a field service app can be overwhelming for anybody. Not only do you have to make the choice to change your processes, you have to train all your techs. We want to address a few of the worries that have been shared with us, and explain how field service apps can actually be even better than you realized!
Field service software is a great way to improve the way your business operates, streamline day-to-day operations, and improve communication company wide. But how do you know if you’re getting the most out of your chosen software? Are you using it to its fullest potential?
The market of field service software is certainly a competitive one. At any given time you could see multiple advertisements claiming to be the best value or “the #1 app,” imploring you to either switch or to choose them. How do you avoid the pitfalls of possibly choosing a solution that harms rather than helps your business? Keep reading before deciding to settle with the first Google search result.
Picture this: A tech returns to the office after completing a complicated, lengthy job at a customer’s home. The job was completed without any apparent kinks, however about an hour later you receive a notification for a negative Yelp review regarding that same job! Shocked, you ask the tech why they didn’t let you know that the job had gone awry and customer was unsatisfied. The tech is confused and reports that the job went well, and that they were unaware that the customer had a bad experience.
Time and efficiency are two things that are constantly on the minds of most contractors and home service professionals. One of the most difficult components of running a business involving employees out on the field is communication. Sometimes jobs can be canceled minutes after a tech heads out, other times there is vital information required to perform a job on a returning customer that the necessary personnel may not have access to. Additionally, home service professionals and contractors face the problem of experiencing miscommunication between employees on the field and back office operations, causing unnecessary, repeat paperwork, improper or missing information, and a lot of frustration.
Fall is an exciting time. The leaves are changing colors, the air is getting crisper, and the fiscal year is inching closer to a close, many home service companies begin to ponder the question, "how can I streamline operations, so my company can become more profitable?"
These days, with online business review tools like Yelp, ReviewBuzz, Facebook, and Angie's List, customers are more empowered, so it is imperative for HVAC companies to raise customer satisfaction levels. The most successful HVAC companies regard customer satisfaction as their leading measurement for success. The best-in-class HVAC service companies employ HVAC service software to help raise customer satisfaction levels by making the service technicans a trusted advisor.