A couple of weeks back I talked about how to properly charge for a service fee. This week I want to use a lot of the same principles but this time talk about the ever-important maintenance club memberships most contractors offer.
When I discuss pricing with customers we eventually touch on their maintenance agreement memberships, or club memberships for short. Typically I work with customers to ensure their templates and pricing are correct in their back office system so that technicians can sell them properly out in the field. When doing so, I usually take a look at the different types of memberships they have and run down a handful of questions with them to make sure they are getting the best value, without over-complicating a good thing.