Pointman Blog

3 Tips for a Paperless Workplace for Home Service Companies

Posted by Luke Collard on Oct 26, 2016 3:48:11 PM

In field service, as in every area of life, there is no such thing as "truly" free time, there is only time used wisely and time wasted. Nothing wastes more time for home service companies than poorly filled out paperwork. Successful home service companies do not risk infuriating their customers with costly delays or mistakes by carelessly filling out paperwork. They have moved away from paper-based systems to efficient paperless solutions to boost productivity and to keep up with customer expectations. Less paper means more productivity for dispatchers and service technicians.

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Topics: Service Technicians, Mobile Technology, Mobile Forms

Plan Ahead to Get Ahead with Mobile Technology

Posted by Luke Collard on Oct 10, 2016 2:34:57 PM

Fall is an exciting time. The leaves are changing colors, the air is getting crisper, and the fiscal year is inching closer to a close, many home service companies begin to ponder the question, "how can I streamline operations, so my company can become more profitable?"


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Topics: Field Service Software, HVAC Service Software, Business Case, Mobile Technology

Adding Mobile Technology to SuccessWare21

Posted by Adam Smith on Sep 27, 2016 3:40:34 PM

Mobile technology is shaping culture around the world at an ever-increasing pace.  Whether you’re setting your fantasy football lineup at the last minute on the way to the game or catching up with that cousin of yours you haven’t seen in ten years and her adorable new baby, mobile technology allows us to be connected, informed, and precise in our everyday lives.  Why wouldn’t you transfer such capabilities to your business? Mobile Technology is revolutionizing the way field-service companies operate, boosting profitability, accountability, and customer satisfaction.  Here’s a short list of how combining SWRemote with SuccessWare21 can give your company an advantage in today’s uber-competitive environment.

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Topics: Business Case, Sales, Mobile Technology

3 Steps to Improving Service Contract Attach Rates

Posted by Luke Collard on Sep 6, 2016 12:28:54 PM


Where is the lowest-hanging fruit for home service companies to grow their bottom line by more than 10%? The answer lies in selling service contracts when a new customer purchases equipment. Service contracts are a powerful way to generate more revenue and the ideal time to sell a service contract is when the customer purchases the product. Home services companies need to ensure the offer is introduced early in the sales process and reiterated as appropriate throughout. 


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Topics: Service Technicians, Sales, Service Agreement, Mobile Technology

Streamline Operations with SWRemote & These Time Management Techniques

Posted by Andy Bagner on Aug 8, 2016 2:27:12 PM

With football season around the corner, no football player wants to get out on the field without a solid plan and neither should your service technicians.  Bolstering service technicians' productivity is a goal every service manager and owner tries to achieve, but if you don't yet have a plan, then your plan should be to make a plan.  Mobile technology can make this plan easier.  Here are three ways how mobile technology can give your service technicians a daily gameplan and streamline operations.

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Topics: Field Service Software, Service Technicians, Customer Service, Mobile Technology

Service Tech Workflow: Documents, Technology, and People

Posted by Luke Collard on Jul 8, 2016 1:44:32 PM


It's not always easy to create an efficient workflow for large amounts of documents your business has to deal with. In order to get started with a new workflow for your company especially for your service technicians,  you need to check a few things. 

The first is which documents you believe are the most important to the success of your company. The second is what technology are you using to create, maintain, and store them. And the third is who are the people that use and care about them. Once you've compiled a list of the most important documents, assessed how they are produced, maintained, stored, and once you understand the needs of the document users you can look at the performance of your current strategy and see how it can be improved. You'll have to ask you and your staff questions like:


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Topics: Sales, Mobile Technology, Business Owners

The Year of Mobile Technology

Posted by Luke Collard on Jun 23, 2016 4:09:58 PM

According to recent research, it has been illustrated that home service companies that utilize mobile technology vastly outperform competitors in five key areas: effectiveness, service technician utilization, productivity, increased revenue, and increased customer satisfaction. 

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Topics: Sales, Mobile Technology, Business Owners

Should I add a Second-Task Rate?

Posted by Greg Dooley on Jun 14, 2016 1:02:14 PM

Sometimes I get asked about adding a second task rate – meaning a discounted rate for an add-on task to the customer.  My question back to them usually is – do you charge a trip / service charge? If the answer is yes then I am ok with a second-task rate, as typically the service charge covers the costs associated with heading out to the customer’s locations. If not, then in order to conserve margins I wouldn’t recommend the second-task rate, or at least too much of a discount with it.

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Topics: Sales, Mobile Technology, Business Owners

Should I have a Trip Charge?

Posted by Greg Dooley on Jun 8, 2016 1:22:23 PM

It’s an honest question, and one I receive quite often. Let me begin by explaining where this comes from. Part of my day-to-day job responsibilities is to work with contracting companies to implement mobile software for their field technicians, this includes working with them to setup the price book, decide best practices for the services technicians, and to then ultimately train their team to utilize the system, During which, this question pops up: should I charge a trip charge or fuel fee?



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Topics: Sales, Mobile Technology, pricing model, Consumables

Top 10 Reasons why Home Services Companies use SWRemote

Posted by Luke Collard on Jun 2, 2016 3:55:27 PM



We recently concluded a survey with our plumbing, HVAC, and electrical company customers with the end-goal of creating a list of 10 reasons why they outfit their service technicians with SWRemote.


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Topics: Service Technicians, Business Case, Sales, Mobile Technology, Consumables