A service dispatcher is one that comes with a variety of responsibilities and requires a distinct skill set. Essentially, a dispatcher acts as the middleman between customers and the service technicians. Communicating with customers, setting up services, relaying information to workers, and keeping careful records of services and transactions. Below is a comparison how the daily routine of a dispatcher is different when service technicians are using mobile technology.
In field service, as in every area of life, there is no such thing as "truly" free time, there is only time used wisely and time wasted. Nothing wastes more time for home service companies than poorly filled out paperwork. Successful home service companies do not risk infuriating their customers with costly delays or mistakes by carelessly filling out paperwork. They have moved away from paper-based systems to efficient paperless solutions to boost productivity and to keep up with customer expectations. Less paper means more productivity for dispatchers and service technicians.
Mobile technology is shaping culture around the world at an ever-increasing pace. Whether you’re setting your fantasy football lineup at the last minute on the way to the game or catching up with that cousin of yours you haven’t seen in ten years and her adorable new baby, mobile technology allows us to be connected, informed, and precise in our everyday lives. Why wouldn’t you transfer such capabilities to your business? Mobile Technology is revolutionizing the way field-service companies operate, boosting profitability, accountability, and customer satisfaction. Here’s a short list of how combining SWRemote with SuccessWare21 can give your company an advantage in today’s uber-competitive environment.
Where is the lowest-hanging fruit for home service companies to grow their bottom line by more than 10%? The answer lies in selling service contracts when a new customer purchases equipment. Service contracts are a powerful way to generate more revenue and the ideal time to sell a service contract is when the customer purchases the product. Home services companies need to ensure the offer is introduced early in the sales process and reiterated as appropriate throughout.
With football season around the corner, no football player wants to get out on the field without a solid plan and neither should your service technicians. Bolstering service technicians' productivity is a goal every service manager and owner tries to achieve, but if you don't yet have a plan, then your plan should be to make a plan. Mobile technology can make this plan easier. Here are three ways how mobile technology can give your service technicians a daily gameplan and streamline operations.
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