Pointman Blog

FAQ Before Getting a Field Service App

Posted by Lauren Pszonak on Jun 5, 2017 11:16:08 AM

Is switching to field service software for you?? We think it is.

Deciding to use a field service app can be overwhelming for anybody. Not only do you have to make the choice to change your processes, you have to train all your techs. We want to address a few of the worries that have been shared with us, and explain how field service apps can actually be even better than you realized!

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Topics: Field Service Software, HVAC Service Software, Mobile Technology, ROI

Calculating ROI for Field Service Software

Posted by Luke Collard on Mar 8, 2016 3:27:18 PM

INTRODUCTION:

As the dispatch manager, you know your current process is not working. You and your team of customer service representatives are drowning in paperwork, invoicing, and taking calls from service technicians looking for customer information and previous job notes. There are not enough hours in the day and on top of that your company is not even in the busy season. You have thought about field service software, but you are worried you cannot demonstrate the return on investment (ROI) to your boss. Here are 3 areas for potential savings and revenue increase that can service as inspiration to successfully demonstrate a ROI  for field service software to your boss.

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Topics: Business Case, ROI