A service dispatcher is one that comes with a variety of responsibilities and requires a distinct skill set. Essentially, a dispatcher acts as the middleman between customers and the service technicians. Communicating with customers, setting up services, relaying information to workers, and keeping careful records of services and transactions. Below is a comparison how the daily routine of a dispatcher is different when service technicians are using mobile technology.
As the dispatch manager, you know your current process is not working. You and your team of customer service representatives are drowning in paperwork, invoicing, and taking calls from service technicians looking for customer information and previous job notes. There are not enough hours in the day and on top of that your company is not even in the busy season. You have thought about field service software, but you are worried you cannot demonstrate the return on investment (ROI) to your boss. Here are 3 areas for potential savings and revenue increase that can service as inspiration to successfully demonstrate a ROI for field service software to your boss.