The Top 3 Takeaways
- Document - How many emergency calls you get per week? Keep track of the opportunity cost of having vs. not having people on call for emergencies.
- Plan & Schedule - Figure out how much time you should set aside so techs can go to the emergency calls.
- Re-Examine - After a few months, you’ll know if you want to set more or less time aside for emergency services. You might even notice times of the week/month that tend to be busier (perhaps weekends have more clogged drains) and you can schedule accordingly.