Pointman Blog

3 Tips for a Paperless Workplace for Home Service Companies

Posted by Luke Collard on Oct 26, 2016 3:48:11 PM

In field service, as in every area of life, there is no such thing as "truly" free time, there is only time used wisely and time wasted. Nothing wastes more time for home service companies than poorly filled out paperwork. Successful home service companies do not risk infuriating their customers with costly delays or mistakes by carelessly filling out paperwork. They have moved away from paper-based systems to efficient paperless solutions to boost productivity and to keep up with customer expectations. Less paper means more productivity for dispatchers and service technicians.

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Topics: Service Technicians, Mobile Technology, Mobile Forms

3 Steps to Improving Service Contract Attach Rates

Posted by Luke Collard on Sep 6, 2016 12:28:54 PM

 

Where is the lowest-hanging fruit for home service companies to grow their bottom line by more than 10%? The answer lies in selling service contracts when a new customer purchases equipment. Service contracts are a powerful way to generate more revenue and the ideal time to sell a service contract is when the customer purchases the product. Home services companies need to ensure the offer is introduced early in the sales process and reiterated as appropriate throughout. 

 

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Topics: Service Technicians, Sales, Service Agreement, Mobile Technology

Streamline Operations with SWRemote & These Time Management Techniques

Posted by Andy Bagner on Aug 8, 2016 2:27:12 PM

With football season around the corner, no football player wants to get out on the field without a solid plan and neither should your service technicians.  Bolstering service technicians' productivity is a goal every service manager and owner tries to achieve, but if you don't yet have a plan, then your plan should be to make a plan.  Mobile technology can make this plan easier.  Here are three ways how mobile technology can give your service technicians a daily gameplan and streamline operations.

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Topics: Field Service Software, Service Technicians, Customer Service, Mobile Technology

Top 10 Reasons why Home Services Companies use SWRemote

Posted by Luke Collard on Jun 2, 2016 3:55:27 PM

 

 

We recently concluded a survey with our plumbing, HVAC, and electrical company customers with the end-goal of creating a list of 10 reasons why they outfit their service technicians with SWRemote.

 

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Topics: Service Technicians, Business Case, Sales, Mobile Technology, Consumables

Maintain Your Margins By Costing Out Consumables To A Job

Posted by Greg Dooley on Apr 15, 2016 11:03:32 AM

INTRODUCTION:

Regardless of how in depth you are with managing your inventory, I bet you have had some conversations regarding consumables.  Typically, that conversation revolves around getting a handle on consumables costs related to a job and, quite frankly, is it worth the time and hassle to do so. Well, I am here to say yes it is, and offer some insight on how I have assisted many contractors in doing so.

 

 

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Topics: Service Technicians, Margins, Consumables

Differentiating Your Customer Service With The Use Of Photos

Posted by Luke Collard on Apr 8, 2016 10:56:55 AM

INTRODUCTION:

67% of consumers use social media for customer service, as well as to post reviews on service they received. The field service industry is ultra competitive, so start differentiating your company from the competition by providing outstanding customer service and using field service management software to give customers more content to post for their glowing reviews.  Emailing "before" and "after" photos with a customer's invoice given directly from the service technicians' mobile device gives the customer content to add to their review and will differentiate you from your peers.  Check the video below to see how you can add photos with field service management software:

 

 

 

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Topics: Cutomer Satisfaction, Service Technicians, Mobile Technology

Manage Service Technicians with Mobile Time Cards

Posted by Luke Collard on Mar 17, 2016 11:41:00 AM

INTRODUCTION:

As a service manager you know that a key to running efficiently and profitably is to make sure you are fully utilizing your service technicians.  If you are like most service managers, that means
making sure your technicians are spending as much time as possible on billable services.  Getting your service technicians to adopt a field service management system is probably not high on your list, but SWRemote's time card management feature gives you real-time access to critical information, as well as hold your service technicians accountable for their time.  Check out the video below to see how your service technicians can be more efficient. 

 

 

 
 
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Topics: Field Service Software, Service Technicians, Time Card Management, Mobile Technology