Pointman Blog

Getting Ready for the Summer (or any Busy Season)

Posted by Lauren Pszonak on 5/24/17 3:29 PM

Summer is Coming…

Summertime the “busy season” for many field service companies. Landscapers take care of lawns, roofers capitalize on nice weather, HVAC techs install new air conditioners, and more!

Preparing for the extra business is difficult. Any inefficiencies in your off-season will be accentuated and can cost a company potential business and revenue!

Here are some ways you can make sure your company is ready for the extra hours.
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Tags: Staffing & Employee Management

3 Quick Tips to Improved Inter-Office Communication

Posted by Lauren Pszonak on 5/3/17 1:31 PM

Communicating is a part of everyday life that can easily go unnoticed. Both in and out of the office, we are constantly sending messages to the people closest to us, but are those messages the best representation of what we mean? 

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Tags: Staffing & Employee Management

4 Things that can make your Service Team Superior

Posted by Andy Bagner on 5/12/16 2:24 PM
Over the past couple of weeks many people across different social media channels have been
posting a collection of 10 things that require zero talent.  You may have seen these listx before; the message behind these lists is that anyone can make a tremendous difference in the success of their life and their profession. This has led me to reflect back to when I was a HVAC service technician. I believe for a service techician to be superior in thier career they must follow four things from this list:
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Tags: Staffing & Employee Management, Customer Delight

Top 3 Service Technicians Turn-Offs That Send Customers Running

Posted by Luke Collard on 4/25/16 3:00 PM

According to MarketingCharts.com, some 53% of US customers surveyed in 2015 reported having switched a service provider during the prior year due to poor service. More than half of those customers said they would have not switched if the service technicians had done things differently. In order to keep your customers happy, here are 3 customer service pain points your service technicians should avoid:

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Tags: Staffing & Employee Management, Customer Delight

Manage Service Technicians with Mobile Time Cards

Posted by Luke Collard on 3/17/16 11:41 AM


As a service manager you know that a key to running efficiently and profitably is to make sure you are fully utilizing your service technicians.  If you are like most service managers, that means
making sure your technicians are spending as much time as possible on billable services.  Getting your service technicians to adopt a field service management system is probably not high on your list, but SWRemote's time card management feature gives you real-time access to critical information, as well as hold your service technicians accountable for their time.  Check out the video below to see how your service technicians can be more efficient. 



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Tags: Product - SWRemote, Staffing & Employee Management, Ditch the Clipboard, Go Digital